Refund policy
SUPREME SERVICE — RETURN & REFUND POLICY
Effective Date: October 10, 2026
At Supreme Service, we are committed to providing quality products, reliable services, and excellent customer support. Please review our return and refund policy before making a purchase.
1. Returns
Customers may request a return within 7 calendar days of receiving their order.
To qualify for a standard return:
Items must be in their original condition.
All included accessories must be returned.
Proof of purchase is required.
Products must not be damaged due to misuse or unauthorized modifications.
All returns require prior authorization from Supreme Service. Approved returns must be shipped within 7 calendar days of authorization unless otherwise agreed.
2. Damaged or Defective Products
If your product arrives damaged, defective, or incorrect, please contact our support team promptly.
We will review the issue and provide appropriate technical assistance, replacement, repair, or refund.
Applicable consumer protection rights remain in effect regardless of our standard return period.
3. Digital Services
Digital services and activated service plans may qualify for partial or prorated refunds when appropriate.
Refund eligibility depends on the service provided, activation status, usage, and circumstances of the request.
Customers remain entitled to any refunds or remedies required by applicable law.
4. Renewals
All service renewals are processed manually. Customers are not automatically charged.
Customers may request a refund within 48 hours of purchasing a renewal, provided the renewed service period has not started and the renewed service has not been used.
Requests made after activation will be reviewed individually.
5. Service Issues
If you experience technical difficulties or service interruptions, please contact our support team.
Each issue will be reviewed individually. Depending on the circumstances, Supreme Service may provide technical assistance, account credit, additional service time, or a partial or full refund.
6. Shipping and Return Costs
Customers are generally responsible for return shipping costs for voluntary returns.
If an item is defective, damaged upon arrival, or shipped incorrectly, Supreme Service will cover reasonable return shipping costs when required.
Original shipping fees are generally nonrefundable for voluntary returns unless otherwise required by law.
7. Billing Errors
Duplicate payments, incorrect charges, and unauthorized transactions will be reviewed and corrected when verified.
Customers retain all applicable rights to dispute charges through their payment provider.
8. Refund Processing
Approved refunds will be initiated within 5 business days and issued to the original payment method whenever possible.
Additional processing time may be required by your financial institution.
9. Contact Us
To request a return or refund, please contact Supreme Service with your order number, name, and a description of your request.
Customer Support Phone: (516) 619-1939
Return Address: Provided upon return authorization.
Please do not return products without receiving return instructions.
10. Policy Updates and Customer Rights
Supreme Service reserves the right to update this policy for future purchases.
Nothing in this policy limits or excludes consumer rights or remedies provided by applicable law.
Thank you for choosing Supreme Service.